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FREQUENTLY ASKED QUESTIONS;

How can l book transfer reservation ?
The fastest way to contact with us you can use "Quick Transfer Form" module on the main page or please fill the "Transfer Form" at "Reservation" page, if you like to get further information please call or sen massage by WhatsApp to our +90 533 271 37 11 phone 7days 24 hours. We will reply you about booking confirmation after filling forms on our website. When you have completed your online booking info@transporttr.com confirmation message will be mailed with price and payment information to your specified e-mail address.
Please book your transfer 8 hours before, for emergency transfer contact with us via +90 533 271 37 11 telephone number 7 days 24 hours by call or WhatsApp message.
As soon as We will processing appropriate vehicle.
How will I know my reservation ?
Booking confirmation will send you by e-mail in 10 minutes, also our team will be inform you 12 hours before about travel information, vehicle and driver information with sms, e-mail or telephone.
What should I do if I can not find the transfer Vehicle ?
If you can not find our driver, because of crowd or any other reasons. We will call you from your number or you can contact us any time. As soon as we will bringing together with our driver.
How long ı will wait at the airport or pick up address ?
Our company offers a personalized service. All our operations to be planned advance and our team will inform you about final status before our driver arrived.
What should I do if I forget any belongings at vehicle ?
While you forgatten private belongings at vehicle. Your belongings will forwarding to specified address and the cost are paid yourself.
What I need to know for my luggage(s) ?
Certainly, we can not accept items able to move or transport due to law, “fluent, flammable, smeling, explosive, radioactive, weapons etc”…

Our vehicles can receive a certain amount of luggage due to their physical capacities. We can accepted more than 1 standard-sized luggage for per person. If you have a very high load, this will create congestion and adversely affect the comfort and safety of traffic on our vehicles. You have to inform us about Wheelchairs, prams, bicycles, sports equipment, such as golf or skiing equipment while of booking. Please inform us for excess luggage request by writing to note side or by telephone and our team will try to solve without extra charge.

Unfortunately our drivers can not help to be taken your luggage from home or somewhere. They are unable to leave the vehicles in terms of traffic safety.
What should I do if, cancellation or delays at airplane time ?
If your flights has cancel, please contact us to avoid burning your payment. If you inform us about your delay we will manage to our vechile provide service to your transportation with out any hitch. After 2 hours delay our vechile has eliminates the requirement standby at airport.
What happens if I leave airport late because of crowd or any other reasons ?
Please inform us 30 minutes before by telephone. Transfer vehicle will wait for you.
What are the rules change or cancel of reservation ?
Reservation can be canceled free of charge and you can make changes 12 hours before pick up time. If transfer service is not used or not canceled 12 hours before, the fee will not refunded. (Force majeure excepted).
Can we take pet with us ?
We have space available for 1 of your pet, but it have to come with special cage and all responsibility will yours :)  paw
Can I transfer with wheelchair ?
Please note how many wheel chair is available and is that folding or not.
Do you provide child seat ?
Yes we can provide 1 Child Seat is free of charge. In case of, if you need more please specify your request in the notes area.
What is included in the price of transfer, and how can l pay ?
Our transfer services manage between the two points that you specify. If you decied to deviate from the route we have to charge extra for every 1 km and every 5 min. Our price inculeded parking fee, highways, bridge tolls and V.A.T.

The fee can be paid prior of the transfer with bank transfer or during your trasportation with cash.(TL-USD-EUR) Also we can accept Credit Card and debit card.
How do I get an invoice ?
If you want to get invoice beginning of the transfer, our driver will deliver to you but you have to pay in advance. If payment is made during your transportation bill will be sent to the address that you are informing us.
Does the transfer be insured ?
All vehicles are compulsory accident and seat insurance available. All our commercial vehicles registered to ministry of transport office and tourism transportation services can not be given with out their certificated.
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